LEGAL
Learn how we collect, use, and protect your personal information when you use AsfarTrip.com.
Last updated: Tuesday, 18 November 2025
This Privacy Policy explains how Asfar Travel Agency LLC, operating as "AsfarTrip" ("AsfarTrip", "we", "us", "our"), collects, uses, stores, and protects your personal information when you access or use our website, mobile site, mobile application, or any of our sales channels (together, the "Platform"). Our registered office is located at 10 39th St – Al Karama – Dubai, United Arab Emirates.
By accessing or using the Platform, you agree to this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this Privacy Policy, you must stop using the Platform and our services immediately.
United Arab Emirates is our country of domicile, and any dispute arising out of or in connection with this Privacy Policy shall be governed and construed in accordance with the laws of the UAE.
This Privacy Policy applies to individuals who browse our Platform, create an account, book travel services, contact our customer support, or otherwise interact with AsfarTrip through our online or offline channels (including website, mobile site, mobile app, call center, and retail office).
This Privacy Policy does not apply to third-party websites, mobile sites, or mobile apps, even if they are linked from our Platform. We recommend that you review the privacy policies of any third-party services you use.
We collect different types of information depending on how you interact with the Platform. In many cases, we need certain information in order to provide you with travel-related services, process bookings, and comply with legal and regulatory requirements.
Personal Information: This includes information that can identify you as an individual, such as your full name, contact details (email, phone number, address), date of birth, nationality, passport or ID details, visa information, booking details, passenger names, frequent flyer or loyalty numbers, and any other information you provide to complete a booking or manage your travel.
Technical and Usage Data: When you visit or use our Platform, we may automatically collect information such as your IP address, device type, operating system, browser type, language settings, pages visited, time spent on pages, links clicked, and general clickstream data. This information helps us understand how users interact with the Platform and improve its performance and security.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, maintain your session, analyze traffic, and personalize content and offers. Cookies do not typically contain information that directly identifies you, but they may be linked to a user profile or booking account when you are logged in.
We use your personal information only for legitimate business purposes and in accordance with applicable laws.
Providing Travel Services: We use your information to process bookings, issue tickets and vouchers, manage reservations, communicate with airlines and other suppliers, and provide you with customer support before, during, and after your trip.
Payments and Fraud Prevention: We use your information to process payments securely, verify transactions, detect and prevent fraud, and comply with applicable anti-fraud and financial regulations.
Communication and Support: We use your contact details to send booking confirmations, updates about your reservations, important travel information, and to respond to your inquiries or support requests.
Improvement of Our Platform: We use aggregated and anonymized data to analyze performance, understand usage patterns, improve our services, develop new features, and enhance the overall user experience.
Legal and Compliance: We may use your information to comply with legal obligations, respond to lawful requests from authorities, enforce our Terms & Conditions, and protect the rights, property, or safety of AsfarTrip, our customers, and partners.
AsfarTrip does not sell or rent your personal information to third parties. We share your information only when necessary and in accordance with this Privacy Policy.
Travel Service Providers: To complete your bookings, we share relevant information with airlines, hotels, car rental companies, insurance providers, activity operators, and other travel suppliers involved in your reservation. These parties use your data in accordance with their own terms and privacy policies.
Service Providers and Vendors: We may share limited information with third-party service providers who support our operations, such as IT and hosting providers, customer support tools, payment processors, email and SMS gateways, analytics services, and security or fraud prevention systems. These parties are contractually required to protect your information and use it only for the services they perform for us.
Business Partners and Marketing: With your consent where required, we may share limited information (such as contact data and booking segments) with selected partners to offer co-branded services, loyalty benefits, travel insurance, or special promotions that may be relevant to you.
Legal Requirements: We may disclose your information when required by law, regulation, court order, or at the request of government or law enforcement authorities, or when we believe in good faith that such disclosure is necessary to protect our rights, investigate fraud, or respond to security issues.
All online payments made through AsfarTrip are processed via secure, PCI DSS-compliant payment gateways. AsfarTrip itself does not store your full debit/credit card number, CVV, or other sensitive payment authentication data on its servers.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
asfartrip.com will not pass any debit/credit card details to third parties, except to the authorized and secure payment gateway for the purpose of processing your transaction.
asfartrip.com takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, asfartrip.com cannot guarantee the security of any information that is disclosed online, and you share information at your own risk.
We may use risk-based tools and fraud detection systems to monitor transactions and may request additional verification or documentation in case of suspected fraud, misuse, or high-risk activity.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services to you, maintaining business and accounting records, complying with legal obligations, and resolving disputes.
In the travel industry, booking and transaction records are often kept for a number of years (for example, up to 7 years) to comply with tax, audit, regulatory, and airline reporting requirements.
You may receive emails, SMS messages, or notifications from us about fare deals, special offers, new services, or other travel-related content that we believe may be of interest to you.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails, updating your account preferences (where available), or contacting us using the details in the Contact section below.
Even if you opt out of marketing messages, we may still send you non-promotional communications related to your bookings, account, or important updates about our services.
Depending on the laws applicable in your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, update, or delete certain data we hold about you, or to object to or restrict certain processing activities.
To exercise any of these rights (where available), you can contact us via the contact details provided in this Privacy Policy. We may need to verify your identity before processing your request and may be unable to fulfill requests that conflict with our legal obligations or legitimate business interests.
Our Platform may contain links to third-party websites, apps, or services that are not operated by AsfarTrip. We are not responsible for the privacy practices, content, or security of such third-party services. We encourage you to review the privacy policies of any third-party websites or services you visit or use.
Our Platform is not intended for use by individuals under the age of 18. Customers under the age of 18 shall not register as Users of the Website and shall not transact on the Website. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised "Last updated" date. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you can contact us at: privacy@asfartrip.com.
You may also write to us at our registered office address: Asfar Travel Agency LLC, 10 39th St – Al Karama – Dubai, United Arab Emirates. We will do our best to respond to reasonable requests within a reasonable timeframe.